Online Shopping: Tips & Tricks

Contacting Customer Service Representative to Make a Purchase

One of the most common interactions between online shoppers and online retailers is the process of making a purchase. Although many online retailers offer shoppers the ability to make their purchases directly through a website, most of these retailers also offer the opportunity for the customers to make the purchase by calling a customer service representative. Online shoppers may prefer this method for a number of different reasons. Some online shoppers may have apprehensions about the security of the website while others may simply have a personal preference for placing the order online as opposed to through a website. Regardless of the reason for contacting customer service to make an online purchase, the buyer will likely find this interaction to be quite simple as long as he has all of the necessary information on hand. This included information such as the product number and his billing information.

Contacting Customer Service with Inquiries

Another reason why online shoppers often contact a customer service representative agent from an online retailer is to ask questions about the products offered by the retailer. Consumers may have questions because the website does not provide enough information about the product. Even online retailers who offer very detailed product descriptions may omit details which are important to a particular consumer. In these cases the online shopper can contact customer service to have these questions answered. These questions may pertain to the product or other factors such as the shipping policies or return policies. Regardless of the subject of the question the customer service representative should either be able to answer the question or should be able to find an answer for the consumer.

Contacting Customer Service with a Complaint

Contacting a customer service agent with a complaint about a product purchased online is definitely one of the most difficult and stressful interactions an online shopper can have with a customer service agent. However, there are occasionally situations in which these interactions are necessary. When these situations arise it is important for the consumer to ensure he has all of the necessary information available when contacting customer service. This will include information such as the order number and the billing information. The order number is important because it will allow the customer service agent to verify items such as the item which was purchased and the date of the purchase. With this information the customer service can provide information about the options available to the consumer such as a refund or an exchange.

Just like traditional shoppers online shoppers should carefully compare online retailers before choosing to make purchases from one of these retailers. This is important because not all retailers are created equal. The same product offered from two different online retailers may be more expensive from one retailer, have a higher shipping cost from one retailer and may be subject to different return policies. All of these factors can contribute to the consumer’s overall satisfaction with the product even when we are discussing identical products because these factors influence the purchasing experience. Additionally, the reputation of the online retailer can also help to influence the consumer’s decision of whether or not to make a purchase from a particular consumer. This article will discuss comparing online retailers using factors such as price, shipping and return policies.

Using Price to Make Comparisons

Price is one of the obvious factors which consumers often use to compare retailers whether they are considering shopping online or in traditional stores. This is a very important consideration because not all retailers sell the same products for the same price. While, in general, the prices will often be similar simply because retailers are in direct competition with each other for a consumer’s business there are occasions in which one particular retailer may be offering a product at a discounted price. These price deviations typically occur when a retailer is attempting to reduce inventory to either make room for new products or because the retailer is closing its operations. Regardless of the reason for the price reductions, consumers can benefit by purchasing items from this retailer and a lower price than they would pay with other retailers.

Consumers who are relying on price to decide between two online retailers should also verify the reputation of the online retailer before making the purchase. This is usually not an issue when the consumer is making a purchase from a nationally known chain of stores. However, when the consumer does not know much about the online retailer it is wise to investigate the retailer to ensure it is a legitimate and reputable company. Consulting the Better Business Bureau is one way the consumer can learn more about the reputation of the company.

Considering Shipping in the Comparison

Although cost is often one of the first factors consumers consider when comparing online retailers or even traditional retailers, shipping must also be considered carefully when comparing two or more online retailers. This is because the cost of shipping as well as the shipping options can both influence the consumer’s decision. Two retailers may offer products for the same price but the shipping prices may differ from one online retailer to the next. In some cases this difference may substantially change the total price of purchasing the item. Consumers in a traditional store do not have to worry about shipping because they simply drive to the store and leave with the item. However, online shoppers have items shipped directly to their home or another location so the cost of shipping is an important consideration.

Online retailers also sometimes have to consider the shipping methods available. This is especially important if the consumer needs to have an item arrive quickly. In these cases a consumer may opt to choose one online retailer over another if only one of the retailers offers express shipping options such as overnight shipping or two day shipping.

Some people believe that yellow pages do not receive response like other advertising methods do and this is true to some extent but not in totality. When talking about traditional yellow pages, there sure is a decline in number of people opting for advertising in it. According to a recent report, even the most attractive advertisement in a particular section is not getting the response from callers like they used to get before. On the contrary, the prices of placing ads in directories are on a rise, which speaks a different, story altogether.

In reality different categories are witnessing different rates of decline. Like the lawyers category is seeing the maximum decline, where as emergency service provider’s section has the same call rate. And sections like mobile phones, real estate and furniture are seeing a rise due to the increasing customer demand. Altering the size of the advertisement or changing the look cannot do wonders any more.

Experts suggest that relying on yellow pages to get customers isn’t enough. Other options should be considered as well along with it. With the Internet reaching every home, nearly half of the Internet users use the net everyday. They prefer to buy stuff online, from the comfort of their homes. Research should be done on the Internet to get reviews about the product. People, who don’t usually shop online, also are also opting to shop online as information is provided at the click of a mouse. It is easier for people to trust as customers who used the product give their feedback about the product after using it.

A relatively newer concept is the yellow pages going online. The good thing about them is that they are updated frequently unlike the printed directories and can be viewed from any part of the world. According to researches conducted, the response increased by twenty five percent every year. So those who are interested to invest in yellow pages advertising can think of going online. Directories are submitted to search engines, which on typing a keyword or phrase bring the results. Small and local businesses, too, can land on the pages brought by the result. The cost of creating a website can be saved if all the relevant information about the company is included in the online yellow pages. Look out for the date to renew the directory listing, and if there is a need to change the advertisement, it is not a big problem on online yellow pages. Some starter websites offer to place advertisement in their yellow pages for free. Search out for such websites on the Internet.

Larger businesses can start their own websites and place links in the online yellow pages. Articles can be framed about the business and can be submitted to Ezines and websites related to the area of business. Some websites also allow posting articles for free. The purpose of the yellow pages is basically to get potential customers but that doesn’t mean that existing customers should be neglected. Steps should be taken to strengthen the relationship with them and to retain their trust by maintaining the standard of the products supplied to them. Once they are completely satisfied, the price-rise won’t bother them and they will talk about the company to people they know, which will fetch new customers.

The objective is to work smartly and select the right method of advertising. If a business isn’t using any other method for advertising apart from using yellow pages, it can cause problems and the products may not sell. Analyze how much money is spent on placing ads in directories and estimate whether the amount of customers the business gets is desirable. Whenever a call is received from a potential customer, ask them how they got to know about the enterprise. This will help to analyze which advertising method is ideal for the business. It is never late to correct the mistake and go for the right method.